A message from David Thornley
I wanted to contact all our customers personally at what has become the most challenging period I have ever known. In all my years working in the holiday industry, we have never had to close our doors to customers. I know that the decision made by the Government to shut all parks was the right one and was done for the safety and wellbeing of us all, but as a business owner, it goes against everything I have ever known and the fact that the weather over the Easter period has been glorious has just made it so much harder.
The teams still at work on the parks, maintaining the grounds as well as ensuring security and keeping on top of general enquiries are doing a fantastic job. I know many of you already follow our social media pages, but if you don’t, have a look and see for yourself how great the parks are looking. Our teams take a great deal of pride in their work and to not have our customers enjoying their parks has been difficult and from the conversations I have with them, seeing the comments and reactions on our social media has given them a real boost.
I’d like to take this opportunity to thank our holiday customers who have supported us and moved their bookings to later in the year or into the 2021 season. This gesture means a great deal to us all knowing that we will be welcoming you back in the near future.
When we decided to run our Keyworker holiday competition on social media, I had no idea of the number of customers who had friends and relatives working on the frontline keeping us all safe. From myself and my family – Thank you.
We have looked at ways in which we as a company can support our local NHS and Keyworkers and have opened up bed space for those who are in need of a safe space in order to protect their families.
I’m sure you will all agree that seeing the whole nation pull together through this period has been quite humbling. Seeing Captain Tom Moore raise over £16 million pounds at the time of writing when he initially aimed for £1000 for the NHS has been amazing. We have got some great ideas of how we are going to do our bit to show our appreciation for the amazing people who are getting us through this national crisis and will be asking you for your help in due course. Two members of staff at Dinlle Caravan Park have already taken part in the Great British Campout for the NHS over the Easter weekend, an Elvis costume was involved – Only at Dinlle!
I can assure you that we are following the government guidelines closely and as soon as we know more information regarding the safe reopening of our Parks we will be contacting you. Thank you all for following the current guidance and staying at home to prevent the spread of this awful virus. From speaking to many of you over the past few weeks I know it has been difficult at times, not seeing loved ones and worrying about vulnerable friends and relative’s. It has been hard not seeing my grandson and only seeing him through the window when we dropped off his Easter egg was tough but we must keep going. We cannot wait to welcome you all back but for now please continue to follow the guidance and STAY AT HOME, PROTECT OUR NHS AND SAVE LIVES
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Also don’t forget to follow us on social media to keep up to date with what is going on, on parks plus competitions and lots more.
Here is a link to Chris Darbey keeping up with park maintenance at The Beach – https://www.facebook.com/TheBeachCaravanParkLlanddulas/posts/2375950412506536
26th March 2020
To all our loyal customers
We would like to start by thanking you for your support and cooperation during the Government enforced closure of your Holiday Park last weekend. The kind words offered to our staff during this process and gestures of goodwill have not gone unnoticed and are much appreciated by us all.
We are now almost a week into the UK’s lockdown due to the COVID-19 pandemic and are all adjusting to this new way of living but we wanted to let you know what steps we have taken to safeguard both your Holiday Park and Holiday Home which is safely sited with us during this time.
Each of our Holiday Parks are being staffed and the Park Managers are still residing on your Holiday Park with Green Pastures being visited daily. During this time, they are doing daily checks on the park as well as carrying out the daily maintenance tasks such as grass cutting and strimming. This is to ensure that when we can open our doors again, the parks are as beautiful as ever and you are able to relax and enjoy your happy places. Something, which we are as eager for you to do as you are!
Please note that our Receptions are not being manned during this period, however, we will be going through answer phone messages periodically and endeavour to respond. We have listed below the park-specific e-mail address which are also being checked periodically.
During these uncertain times, we are going to be looking to update our social media feeds with images of your Holiday Parks as well as any information or updates that become available. If you aren’t already, please search and follow our Thornley Leisure Parks Facebook, Instagram and Twitter pages. Each Holiday Park also has their own Facebook and Instagram page for you to follow and engage with.
We cannot emphasise enough the importance of following the government guidelines regarding non-essential travel to your Holiday Home. We will not be allowing customers onto the Park until the current advice is changed.
There are currently many questions that we are unable to answer but please be assured, once we understand the full impact of the closure, we will endeavour to find solutions to these.
We’d like to finish by asking you all to please STAY AT HOME, SUPPORT OUR NHS & SAVE LIVES. Working together we can get through this so we can all Escape, Relax & Enjoy our happy places as soon as we can.
Assuring you of our best attention
David Thornley Snr, David Thornley Jr & Libby Richards
Thornley Leisure Parks email@example.com
Phone 01492 532300
Craiglwyd Hall Caravan Park firstname.lastname@example.org
Phone 01492 623355
The Beach Caravan Park email@example.com
Phone 01492 515345
Dinlle Caravan Park firstname.lastname@example.org
Phone 01286 830324
Maenan Abbey Caravan Park email@example.com
Phone 01492 660630
Ocean Heights Caravan Park firstname.lastname@example.org
Phone 01766 810519
Green Pastures Caravan Park email@example.com
Phone 01766 810519
Lakeside Caravan Park firstname.lastname@example.org
Phone 01606 861043
Gallaber Park email@example.com
Phone 01729 851397
Valley View Holiday Park firstname.lastname@example.org
Phone 01938 500265